Art. 1 Applicable norms
Besides these general conditions, the sale contract of a tourist package is also regulated by the clauses pointed out in the tourist package documentation, given to the Client. This contract is also regulated by the Law of the 27th Dec.1977 no. 1084, ratified and executed by the International Travel Contract Convention (CCV), subscribed on the 23rd April 1970 in Bruxelles. In addition to the above mentioned CCV, the sale contract of a tourist package is also regulated by the Legislative Decree n. 79 of the 23rd May 2011 (“Code of Tourism”, art. 32-51) and its following amendments and by the regulations of the Civil Code concerning transportation and mandate.
Art. 2 Technical data
The tourist package is organized by Wanderjack, operated by Italian EVENtBETTER – Tour Operator, brands owned by Venice Ho.St Srl, Travel Agency and Tour Operator located in Via G. Gozzi 55, 30172 Venezia Mestre on the basis of the authorization of the Province of Venice Decree No. 24250 on 14th March 2013.
Art. 3 Contract contribution
This contract comprises these general conditions and the printed program.
Art. 4 Price – revision
The program indicates the price of the tourist package and may only be modified following changes in the transportation costs (including the fuel cost; taxes and fees on some tourist services, such as landing and embarkation or disembarkation fees, in ports and airports) and exchange rates applied to the package itself. Price revision will be determined in proportion to the variations of the above mentioned elements and the Client will be informed of the element causing the variation in price. If the amount of the increase of the price exceeds 10% of the total cost or if the Client is informed of the price revision 20 days before the starting date of the tourist package, the Client is entitled to cancel the booking and receive a full refund of all monies the Client has paid to the organizing Agency or alternatively purchase another tourist package of the same quality or superior without any additional costs or an inferior tourist package with the restitution of the difference in price.
Art. 5 Insurance – Guarantee fund
The organizing Agency possesses an insurance policy in compliance with the laws in force. In accordance with art. 51 of the Legislative Decree n. 79 of the 23rd May 2011 a guarantee fund has been established by the Council of Ministers that can be used by all Clients in the event of insolvency or bankruptcy of the Vendor or Organiser, for refunding the money already paid and for the return journey (if abroad). The implementation of this guarantee fund is established by the decree n. 349 of the 23rd July 1999 of the Presidency of the Council of Ministers and the applications for a refund are not subject to any deadline.
Art. 6 The Organizer’s responsibility
The Organizer’s responsibility towards the Client for any damage caused by lacking or inaccurate fulfillment of the obligation of this contract is regulated by the following laws and the international standards described above in art. 1. Therefore, for no reason may the organizer’s responsibility toward the Client exceed the limits described by these laws and regulations concerning the damage caused.
The organizing Agency is responsible for any damages caused to the Client because of a full or partial non-fulfilment of the services established by the purchase contract. This is valid when the services are operated directly by the organizing Agency, but also in case the services are operated by third party suppliers.
In the event that Wanderjack operates as Travel agent (Vendor) when the booking is made, it does not have any responsibility concerning the organization of the package and only responds to matters linked to its capacity as an intermediary and always inside the limits set by the above mentioned documents.
The Organizer and Vendor will not have any responsibility for non-fulfilments of the conditions caused by the Client or due to force majeure. In these booking conditions, ‘force majeure’ means any event which the organizing Agency / the supplier of the service / the Third Party supplier could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, political or industrial disputes, adverse weather conditions, strikes, closure of museums, border closures, refusal of visas, terrorist activity, natural or nuclear disasters, epidemics, drought, flood, fire, unforeseen alterations to public transport schedules, rescheduling of aircrafts or boats, any other event outside our control which either delays or extends or reduces the trip, or compels a change in the trip arrangements after the departure and all similar events outside the control of the concerned party. In these circumstances, the organizing Agency could cancel the implementation of the tourist package or change the scheduled itinerary suggesting an alternative itinerary without any variation of the price. In this event, the Client will be informed as soon as possible by the organizing Agency. No refunds will be made and no further costs or expenses will be paid as a result of the above mentioned circumstances. In addition the Organization will not be held responsible for damages resulting from services offered by unknown third parties that are not part of the package and derive from the Client’s autonomous initiatives during the tourist package.
Art. 7 The Client’s responsibility
The person who makes the booking is responsible for his/her own actions and also for the actions of all other members of the party before and during the tourist package. The organizing Agency expects all Clients to have consideration of others and to behave appropriately. If, in the reasonable opinion of the organizing Agency/the supplier of the service/the Third Party supplier, a Client causes or is likely to cause danger, distress, upset or significant annoyance to anyone or damages some properties, the organizing Agency is entitled, without prior notice where appropriate, to terminate the tourist package for the person concerned. No refunds will be made and no further costs or expenses will be paid as a result of the termination. If the organizing Agency incurs in any expense as a result of the behavior of the Client, the person concerned will be obliged to reimburse the organizing Agency for that expense.
Art. 8 General Conditions
If specified in the tourist package, a minimum number of participants is required to carry out some activities such as guided visits or excursions. In this case, reservations are based on the availability of places and on the availability of the language spoken by the tour guide or tour leader.
In addition, Wanderjack reserves the right to cancel or modify a tourist package if and when there are extraordinary closures of monuments or churches, strikes or unexpected unavailability of Third parties. The organizing Agency will do its best to inform the Client before the start of the tourist package.
All Clients that are minors (less than 18 years of age) must be accompanied by an adult who is responsible for the minor for the duration of the excursion.
Decisions taken by the tour guide or tour leader are mandatory in all events that may jeopardize the personal safety and the health of all people involved in the tourist package. Laws, customs and regulations in force in Italy must be observed at any time. In addition, the Client must accept instructions given by the organizing Agency during the use of the tourist package.
Art. 9 Complaints
Any inadequacy in executing this contract must be swiftly reported to the organizing Agency/the supplier of the service/the Third Party supplier by the Client to enable them to find a solution as quickly as possible. The Client must also file his/her complaint in writing by a registered e-mail addressed to the organizing Agency or the Vendor not later than 10 days from the last day of the tourist package.
- You are kindly requested to immediately notify Wanderjack, operated by Italian EVENtBETTER – Tour Operator, brands owned by Venice Ho.St Srl, by writing if the Supplier is unable to provide a satisfying service;
- Complaints and inquiries shall be forwarded to the Città Metropolitana di Venezia (San Marco, 2662 30124 – Venezia; e-mail: firstname.lastname@example.org) and Wanderjack ( Via G. Gozzi 55, 30172 Venezia; e-mail: email@example.com ) (art. 81 della L.R. 33/2002)
Art. 10 Deposit and Payment
Tourist Package Product: At time of booking a non-refundable deposit of € 250,00 per person per tour is due from the Client to Wanderjack. If the booking is made 60 days or less prior to departure, full payment is due at the time of booking.
Payment of the balance of the price is due 60 days before the departure date. If full payment is not received by such due date, Wanderjack may change the rate payable for the Product, or may treat the booking of such Product as cancelled and shall retain the deposit paid on booking as a cancellation fee, at Wanderjack’s sole discretion. If a Product is booked less than 60 days before the departure date, then the full amount is payable at the time of booking in order for the booking to be confirmed.
Art. 11 Cancellation terms
A Client may cancel their booking by notifying Wanderjack, where applicable. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by Wanderjack and are expressed hereinafter as a percentage of the total price paid for the cancelled Product, excluding any insurance products.
Cancellation for Tourist Package Product:
(a) Cancellation received 60 days or more before departure date: Deposit shall be held by Wanderjack in accordance with the terms hereof, the remainder of the payments made by the Client to Wanderjack in respect of the cancelled Product shall be refunded to the Client.
(b) Cancellation received 59-30 days before departure date: Deposit shall be held by Wanderjack in accordance with the terms hereof, an amount equal to 50% of the remainder of the payments made by the Client to Wanderjack in respect of the cancelled Product shall be refunded to the Client.
(c) Cancellation received 29-21 days before departure date: Deposit shall be held by Wanderjack in accordance with the terms hereof, an amount equal to 25% of the remainder of the payments made by the Client to Wanderjack in respect of the cancelled Product shall be refunded to the Client.
(d) Cancellation 20 days or less before departure date: Deposit shall be held by Wanderjack in accordance with the terms hereof, and no further refund shall be payable to the Client.
Cancellation of Arrival Transfers or only Accommodation:
- Cancellation 21 days or more before departure: Clients shall receive a full refund in respect of cancelled Arrival Transfers or only Accommodation.
- Cancellation 20 days or less before departure: No refund shall be payable in respect of any cancelled Arrival Transfers or only Accommodation.
Cancellation of single extra Experiences:
- Within 21 days prior to the date of the service – full refund (except specific experiences with different cancellation policy)
- From 20 days to 8 days prior to the date of the service – 25% penalty plus any non-refundable costs incurred (such as museum tickets)
- From 7 days to 48 hours prior to the start time of the service – 50% penalty plus any non-refundable costs incurred (such as museum tickets)
- From 48 hours to 0 hours prior to the start time of the service or in case of no show – 100% penalty
- Meeting time is 15 minutes before the start time. The organizing Agency is not able to delay group tours for late arrivals. If the tour is private, the Organizing Agency will make every effort to reschedule the tour, where applicable. Any costs incurred by the Organizing Agency for the rescheduling will be on-charged to the Client. Refunds cannot be provided in case of No Show or late arrivals.
- Cancellations must be notified in written form sending an e-mail to the booking contact e – mail firstname.lastname@example.org
The use of personal data, that are necessary for the drafting and the application of the sale contract, is in accordance with the Italian Law (Decree DLGS 196/2003). The Client’s information (name, surname, contact details, special requests) may be disclosed to Third Parties (service providers) only for the purposes of the sale contract.
Art. 13 Competent Forum
The contract is governed by Italian law.
The Forum of Venice will be the only competent forum for any controversy.
Wanderjack, operated by Italian EVENtBETTER – Tour Operator, brands owned by Venice Ho.St Srl, Via G. Gozzi 55, 30172 Venezia Mestre
Authorization of the Province of Venice Register No. 24250 on 14th March 2013.
Insurance Policy: no. 8986951 issued by EuropAssistance Italia S.p.a. (art.50 of the Code of Tourism D. Lg. n 79/2011).
This program has been forwarded to the Città Metropolitana di Venezia on October 2016.